Refund and Cancellation Policy

This Refund and Cancellation Policy explains how paid plans for sdk.pdf.net renew, how to cancel them, and when we refund fees. It restates Sections 6, 7, 8, and 24 of our Terms and Conditions (the “Agreement”) and uses the terms defined there. If this policy and the Agreement differ, the Agreement prevails. Enterprise plans are governed by the applicable Order Form.

1. Free Plan

The Free Plan is provided at no charge. It does not convert automatically into a paid plan, has no fixed end date, and never charges your payment method.

2. Subscriptions and Automatic Renewal

The Business plan is billed monthly at $99.00 and includes 1,500 Opens per month. Additional Opens are billed at $0.05 each (“Overage”). The first monthly fee is charged on the day you subscribe. Overage for a billing period is charged together with the invoice for the next billing period.

Subscriptions renew automatically at the end of each billing period at the then-current fee until you cancel. You expressly authorize us to automatically charge the applicable recurring fee, any Overage, and any applicable taxes to your payment method unless and until you cancel. Card payments are processed by our third-party payment processor.

3. How to Cancel

You may cancel or downgrade your Subscription at any time in the customer portal: sign in at sdk.pdf.net/dashboard, open Billing, and select Cancel plan. No reason or notice period is required.

If you cancel prior to the end of a billing cycle for which you have already paid, you will have access to the Subscription until the end of that billing cycle, and no further monthly fee will be charged. Until that billing cycle ends, you may take the cancellation back with Resume plan on the same page. Cancellation does not relieve you of the obligation to pay fees that accrued before it takes effect, including Overage for the final billing cycle.

4. Refunds

If you request a refund within 30 days of your initial purchase, you will be given a refund of the fees paid, less a pro-rata amount for the Opens used during that period. Refund requests may be made via live chat in the customer portal or by email to sdk@pdf.net. Once your refund request is received, we will send you an email to notify you and will do our best to resolve any issues within 7 business days.

If you provide someone else’s payment information, you agree that we may refund payment to that person, and that this may interrupt or cancel your access to the Subscription. Refunds for Enterprise plans are governed by the applicable Order Form. Overage fees are not refundable.

5. Contact Information

For questions about billing, cancellation, or refunds, please contact us at:

PDF Dot Net LLC
1875 Century Park E, Los Angeles, CA 90067
sdk@pdf.net